Next day delivery within Central London. Rent Now

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FAQs

Getting Started

Front Row is a luxury rental service, giving you access to rent the latest designer clothing and accessories from top designers for a fraction of the retail price. Most of our garments are current season, but we also have a number of classic timeless pieces to choose from.

Front Row provides exclusive access to coveted designers and their clothing straight off the runway. We aim to provide a luxury lifestyle service that caters to all your needs, not only do we offer statement gowns and dresses, we also offer designer ski wear and luxury accessories.

We have recently added ethnic wear to our offering, featuring saree’s lehengas and outfits from designers such as Sabyasachi, Manish Malhotra & Faraz Manan.

What designers do you carry? We carry a variety of luxury designers. Here is the link with all of the designers we currently carry: designers.

Front Row has a unique voting system allowing customers to vote for the items they would like to rent, making it a service tailored to your wish lists.

Rentals

  • We have hundreds of styles, browse our collection and book 1 day in advance. Choose your delivery and pickup slot, please email us if you require same day delivery. We offer optional insurance for minor damages on check out, this is highly recommended to avoid being charged.
  • All clothes are delivered ready to wear, get ready to See It, Love It, Rent It.
  • Your item will be collected at the requested pick up slot. Don’t worry about dry-cleaning your item – leave that to us.

Our normal rental period is 5 days. Day 1 is the day you receive the item and day 5 is the day we will collect the item.

Yes, please email us on info@frontrow.uk.com for tailored rental periods.

Before booking your item, please send us an email at info@frontrow.uk.com to arrange a private fitting at our Central London suite.

If you are interested in purchasing any of our items please email us at info@frontrow.uk.com

Currently we only ship to the UK, we are hoping to expand our services soon.

We work closely with an experienced dry cleaner in London who understands the care required in cleaning our garments. No matter how delicate or embellished, you can be certain that the items you receive have been cleaned for your wear.

The Terms & Conditions you agree upon when placing an order state that you will be the only person wearing the item during the rental period. If someone else wears the item during your rental period, please note that you will be held liable if any damage occurs to the item.

We will make sure your item is steamed and wrinkle-free when we send it out to you, however we can’t control any wrinkling that results from the shipping-process so the item may need to be steamed when it arrives

We want to ensure you love your item, there are a few ways to avoid this problem:

Before you place an order:

Please email us to book a private fitting at our Central London suite.

After receiving your order:

If your item doesn’t fit, please email us on info@frontrow.uk.com within 4 hours of receiving your item, we will refund the rental fee and arrange a collection or alternatively we can arrange to send another style or size in time for your event – don’t worry we won’t charge you any delivery costs. All garment tags must remain in tact, otherwise we may charge you the full rental fee. We don’t offer any refunds on accessories and handbags.

Please email us on info@frontrow.uk.com to change or cancel an order.

Namaste Front Row Rentals

We understand the importance of discretion and protecting our clients privacy at Front Row, therefore we do not showcase our Ethnic pieces on our website as they are all statement pieces. If you are interested in seeing our collection, please email us at namaste@frontrow.uk.com and we will send you our full look book.

Please send us an email at namaste@frontrow.uk.com to arrange a private fitting at our Central London suite.

We understand that some items may not fit perfectly; therefore we allow minor alterations where possible. Please do not attempt to alter any of the items yourself, if you would like to enquire about an alteration after receiving your item, please email us on namaste@frontrow.uk.com and we will book in a private fitting with our in-house tailor at our Central London suite. Please note alterations may be charged for.

Currently we only ship to the UK, we are hoping to expand our services soon.

We will make sure your item is steamed and wrinkle-free when we send it out to you, however we can’t control any wrinkling that results from the shipping-process so the item may need to be steamed when it arrives.

We work closely with an experienced dry cleaner in London who understands the care required in cleaning our garments. No matter how delicate or embellished, you can be certain that the items you receive have been cleaned for your wear.

Our Terms & Conditions you agree upon when placing an order state that you will be the only person wearing the item during the rental period. If someone else wears the item during your rental period, please note that you will be held liable if any damage occurs to the item.

If you are interested in purchasing any of our items please email us at namaste@frontrow.uk.com

We want to ensure you love your item, there are a few ways to avoid this problem:

Before you place an order:

Please email us to book a private fitting at our Central London suite.

After receiving your order:

If your item doesn’t fit, please email us on info@frontrow.uk.com within 4 hours of receiving your item, we will refund the rental fee and arrange a collection or alternatively we can arrange to send another style or size in time for your event – don’t worry we won’t charge you any delivery costs. All garment tags must remain in tact, otherwise we may charge you the full rental fee. We don’t offer any refunds on accessories and handbags.

Please email us on namaste@frontrow.uk.com to change or cancel an order.

Delivery & Returns

Our delivery fee is a flat rate of £15.00. We offer two delivery options, our standard delivery is 2- 3 days via post, we will send a pre-paid returns label at no added cost, we offer a next day courier service in Central London where you can select a one hour delivery & collection window. Please email us for same day rentals on mailto:info@frontrow.uk.com

For standard delivery, we will include a pre-paid returns label within your package at no added cost. For our courier service, please select a one-hour collection window on checkout. Please email us on info@frontrow.uk.com 24 hours below the scheduled collection to change the collection time or address.

You will be charged a £20 late fee for each day.

Product Concerns

Please do not try to clean the item yourself, simply email us on info@frontrow.uk.com and we can help you. You may be charged for the cleaning costs, we highly recommend the optional insurance to avoid being charged.

Please email us on info@frontrow.uk.com within 4 hours of receiving your item, we will refund the rental fee and arrange a collection or alternatively we can arrange to send another style or size in time for your event – don’t worry we won’t charge you any delivery costs. All garment tags must remain in tact, otherwise we may charge you the full rental fee. We don’t offer any refunds on accessories and handbags.

We highly recommend taking out the optional insurance on checkout, but if you do not have insurance and have lost your item, please email us on info@frontrow.uk.com immediately. We may charge you for the full cost of replacement.

Payments

The rental price is between 10 - 25% of the retail price, we charge a flat rate of £15 for delivery and also take a £50 block until the item is returned. The £50 is a requirement from our insurers and will be released when the item is returned back in its original condition.

We accept most payment methods on our website.

Inventory

We aim to provide a bespoke, luxury service. If you are looking for something specific, please upload a photo on our website or contact us at info@frontrow.uk.com. We will do our best to accommodate and will email you when the item becomes available.

We allow clients to rent out their designer items on Front Row’s established platform. Please contact us at info@frontrow.uk.com to enquire about your items.