1. WELCOME AND INTRODUCTION

1.1 Welcome to Front Row. These Terms of Use & Service, together with any rules posted on our site (collectively, the “TOS”), govern your use of frontrow.uk.com (the “Site”) and the Front Row service (the “Service”). By using the Service or visiting or browsing the Site, you accept these Terms of Use and any updates made from time to time.

1.2 We provide Visitors with access to the Front Row Website and Registrants with access to the Front Row Platform subject to these terms and our Privacy Policy (incorporated by reference).

1.3 If you do not agree with these Terms, please do not use the Site or Platform.
1.4 We may update these Terms from time to time without notice.
1.5 Definitions:

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2. THE FRONT ROW PLATFORM

Description and Use

2.1 Front Row facilitates the buying, selling, lending, and renting of designer Inventory Items.
2.2 Approved Vendors can upload information about Inventory Items; Customers can browse, buy, or rent through the Platform.
2.3 Registrants receive a unique login ID and password.
2.4 Front Row may accept or reject registrations at its discretion and may deactivate accounts for violations.

Intellectual Property

2.5 All Front Row materials (text, images, software, photography, etc.) are protected by law. You may not copy, reproduce, modify, or commercially use any content without prior written consent.
2.6 All trademarks and logos are property of Front Row or third parties; use without consent is prohibited.

Compliance

2.7 Our Website and Platform are based in the UK. Users outside the UK do so at their own risk and are responsible for local compliance.

Website Uptime

2.8 We aim for 24/7 availability but are not liable for downtime. Temporary maintenance may occur without notice.

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3. TERMS APPLICABLE TO CUSTOMERS

A. GENERAL

Order Limits and Delivery

3.1 We may limit or cancel orders at our discretion.
3.2 Deliveries are via authorised carriers; delivery times are estimates only.
3.3 Risk passes to you once the item is delivered to the carrier.

Payments

3.4 Payments are processed securely through Stripe (see https://stripe.com/gb/legal) or other approved providers.
3.5 By paying through these providers you agree to their terms and authorise Front Row to share relevant details.
3.6 If payments are not received, you agree to pay all reasonable collection costs and legal fees.

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B. RENTALS

Rental Fee

3.7 The Rental Fee is as listed on the Site at the time of booking and will be charged immediately upon order placement.
You also authorise a pre-authorisation up to the item’s Replacement Value for security and loss cover.

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3.7 CANCELLATIONS & REFUNDS (RENTALS)

You may cancel your rental order any time before dispatch by emailing info@frontrow.uk.com. If cancelled before dispatch, you’ll receive a full refund of the Rental Fee (excluding any non-refundable expedited delivery add-ons).

If your order has been dispatched, you may still request a refund within four (4) hours of receiving the item, provided that:

• the item is unworn and unused,

• all tags and security seals remain intact, and you email info@frontrow.uk.com within the four-hour window.

If the item is kept beyond that period, or tags are removed, the rental is deemed accepted and the full Rental Fee applies.
Accessories (bags, jewellery, hats) are non-refundable once dispatched.

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Security Hold (Optional)
Where a Vendor opts in, Front Row may place a refundable security pre-authorisation on the Renter’s card before dispatch. The hold is released upon safe return, subject to inspection and any authorised deductions for damage, delay, or loss.

Use of Inventory Items
3.8 Items are cleaned and delivered ready to wear. Use is at your own risk.
3.9 You agree to treat all items with care and return them in the same condition. You’re responsible for any loss, destruction, or major damage.

Damage & Loss Responsibility
3.10 While items are in Front Row’s possession, we take reasonable care and handle them in accordance with our internal storage and handling procedures. Once an item is dispatched or released to a Renter, full responsibility for loss, theft, or damage transfers to the Renter for the duration of the rental. Front Row will use reasonable efforts to recover any due amounts from the Renter (including via card pre-authorisation or recovery process) and remit the recovered funds to the Vendor, less any applicable recovery costs.

Late Returns
3.11 Late fees may apply per day of delay, capped at the item’s Replacement Value.

Limited Warranties
3.12 Items are delivered cleaned and ready to wear; use remains at your risk.

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4. TERMS APPLICABLE TO VENDORS

Collection and Acceptance

4.1 Collection logistics are arranged with Front Row’s authorised couriers.
4.2 By surrendering items to Front Row, Vendors accept these Terms.
4.3 Front Row evaluates each item for authenticity and condition and may reject items at its discretion.

Listing and Presentation

4.4 Front Row photographs and lists accepted items.
4.5 No tailoring or alteration will be carried out without the Vendor’s prior written consent.
4.6 Listings may be amended, paused, or withdrawn at any time.

Pricing & Performance Review

4.7 Vendors set final pricing. Front Row may recommend adjustments based on performance data after a short trial period to optimise bookings.

Peer-to-Peer / Hybrid Rentals

4.8 Where rentals are fulfilled directly between Vendor and Renter:

• risk passes on confirmed handover;

• tracked, insured shipping must be used; and

• both parties must follow Front Row’s packaging and communication procedures.

Replacement Value Methodology

4.9 Replacement Value means the reasonable cost to obtain an equivalent item at the time of loss, considering RRP, resale data, age, condition, and rarity. Vendors may provide supporting evidence within 5 business days of notice; Front Row will act reasonably in resolving disputes.

Set-off / Netting

4.10 Front Row may deduct or net any fees, authorised costs, or other due amounts from payments owed to Vendors.

Vendor Warranties & Indemnities

4.11 Vendors represent that all items are authentic, owned outright, and free of third-party rights. Vendors indemnify Front Row against any losses arising from counterfeit, stolen, or infringing goods.

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5. NO WARRANTIES / LIMITATION OF LIABILITY

5.1 The Platform and all content are provided “as is” and “as available.”
5.2 Front Row disclaims all implied warranties to the extent permitted by law.
5.3 Front Row’s total liability for any claim shall not exceed the total fees paid by you in the three months preceding the claim.
5.4 Front Row is not liable for indirect, incidental, or consequential losses.

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6. TERMINATION

6.1 Front Row may restrict, suspend, or terminate access at any time.
6.2 The sections on IP, warranties, indemnities, liability, and miscellaneous provisions survive termination.

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7. COMMUNICATIONS

To Front Row: All correspondence should be sent to info@frontrow.uk.com

From Front Row:
By using the Service you consent to receive communications (email, SMS, calls, push notifications) about your account and orders. You may opt out as directed in each communication.

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8. MISCELLANEOUS

Force Majeure
Neither party is liable for failure caused by events beyond reasonable control (natural disasters, strikes, government action, etc.).

Complaints & ADR
Complaints may be submitted to info@frontrow.uk.com. We aim to respond within 5 business days. If unresolved, we may direct you to an independent alternative dispute-resolution provider.

Notices
Formal notices must be emailed to info@frontrow.uk.comand are deemed received the next business day.

Governing Law
These Terms are governed by the laws of England and Wales.